Loading
Salesforce now sends email only from verified domains. Read More
Agentforce Contact Center
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Set Up Service Cloud Voice with Amazon Connect

            You are here:

            1. Salesforce Help
            2. Docs
            3. Agentforce Contact Center

            Set Up Service Cloud Voice with Amazon Connect

            Service Cloud Voice with Amazon Connect leverages the power of Amazon Connect telephony to give reps, supervisors, and customers a seamless service experience. Before you set up your Voice contact center, review the prerequisites, limitations, and planning resources.

            Required Editions

            View supported editions.
            1. Turn On Service Cloud Voice with Amazon Connect
              When you turn on Service Cloud Voice with Amazon Connect, Salesforce creates an Amazon Web Services (AWS) account that’s used to create your Amazon Connect instance.
            2. Confirm Your Tax Registration Number
              After your Amazon Web Services subaccount is created, confirm your company’s tax registration number for the subaccount.
            3. Create Your Amazon Connect Contact Center
              Set up your contact center for Service Cloud Voice with Amazon Connect. When you create a contact center in Voice, Salesforce creates an Amazon Connect instance and two Salesforce connected apps. Single sign-on (SSO) for the contact center is handled by one of the connected apps.
            4. Update AWS Root Email Address
              Update your root email address by directly logging in to the AWS console as a root user. When a root email address has changed, and you still have access to the AWS console through your previous root email address, you can update your email address from the AWS console.
             
            Loading
            Salesforce Help | Article