Loading
Salesforce now sends email only from verified domains. Read More
Agentforce Contact Center
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            WhatsApp Flows

            You are here:

            1. Salesforce Help
            2. Docs
            3. Agentforce Contact Center

            WhatsApp Flows

            WhatsApp Flows are interactive, structured experiences that live natively inside a WhatsApp conversation, acting as guided forms or multi-step wizards. They enable businesses to guide customers through rich, structured business interactions—such as booking an appointment, requesting feedback, or collecting personalized information—all without the customer ever having to leave the WhatsApp chat. You can define, configure, and customize the fields in these forms, and the responses are automatically logged in Salesforce records.

            Required Editions

            View supported editions.
            Checkmark This article applies to: Enhanced WhatsApp channels
            X icon This article doesn’t apply to: Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Standard and Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own Channel
            • Static WhatsApp Flows
              Static WhatsApp Flows enable you to build a structured interaction where all customers receive the same message and navigate through the Flow using a fixed, predefined pathway. You can create a static Flow using either a global action-based or an Apex form-based form messaging component.
            • Dynamic WhatsApp Flows
              Move beyond static forms. WhatsApp dynamic Flows enable you to build data-driven, highly personalized conversational experiences that adapt to users and input data in real time. Leverage these sophisticated capabilities to build guided forms or multi-step wizards to accomplish tasks, such as dynamic quoting, appointment scheduling and checkins, personalized onboarding, and guided selling.
            • Comparing Static and Dynamic Flows
              With global-action-based or Apex-based forms, you can create a static Flow. With an Apex-based form, you can create a static or dynamic Flow. This table compares static and dynamic Flows.
            • Create a Static WhatsApp Flow
              To create a static flow, use a form messaging component based on either a global action or Apex class.
            • Create a Dynamic WhatsApp Flow
              To create a dynamic WhatsApp Flow, create an Apex-based form messaging component and then add a Flow format to it.

            See Also

             
            Loading
            Salesforce Help | Article