Add Queue Management Users

Invite your team to use Queue Management. Per license, there are two Facility Manager users and 18 Queue Managers.

Available in: Lightning Experience

Available in: Enterprise and Unlimited editions

User Permissions Needed
To create permission sets:	Manage Profiles and Permission Sets
To assign permission sets:	Assign Permission Sets
To create users:	Manage Internal Users

From Setup, in the Quick Find box, enter Users, then select Users.
Click New User.

Note The username must be unique across all Salesforce orgs. The username must be in an email address format, such as jane@salesforce.com. The email address used for your username doesn’t have to function.
In the User License field, select Salesforce Platform.
In the Profile field, select the Standard Platform User profile or similar depending on your org’s profile settings. Then, save your work.
At the top of the page, click Permission Set Group Assignments | Edit Assignments.
Add the appropriate Permission Set Group. For facility managers, add the Facility Manager Access Group. For managers, add Queue Manager Access Group .
Save your changes.

Get to Know the Queue Management Roles
The Queue Management package includes three permission sets: Admin, Facility Manager, and Queue Manager. These permissions affect how much someone can see and edit.
Assign Roles and Permissions
Queue Management comes with two permission sets: Facility Manager and Queue Manager. Give your team members the right permission to create, edit, and delete queues.

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