Queue Management uses Experience Cloud sites to build a customer-facing form that feeds
data directly into Salesforce. To get started, enable Digital Experiences first.
Required Editions
Available in: Lightning Experience
Available in: Enterprise and Unlimited editions
User Permissions
Needed
To create digital experiences:
Create and Set Up Experiences and View Setup and Configuration
Note In the Spring ’21 release, Community Cloud was
renamed to Experience Cloud. As part of this rebranding effort, you can expect changes for both
tools and terminology.
Creating a customized visitor experience takes time and a step-by-step approach. For a
detailed explanation, refer to the Queue Management Visitor Experience Implementation Guide.
Note To send texts to customers with Broadcast Messaging, the visitor experience uses a
Messaging end user (MEU) record. An MEU is created along with new Queued Parties with a mobile
phone number. When Queued Party record is deleted, the MEU is not automatically removed from
Salesforce. The admin can manually delete MEUs or create a process with Process Builder to
remove the records.
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