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            Complaints Intelligence Dashboard

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            Complaints Intelligence Dashboard

            Use the Complaints Intelligence dashboard to quickly monitor and manage complaints, reduce complaint volume, identify areas for improvement, and make data-driven decisions to enhance complaint management processes.

            Required Editions

            Available in: Lightning Experience
            Available in: Professional, Enterprise, and Unlimited Editions where Financial Services Cloud and CRM Analytics for Financial Services Cloud are enabled

            You can filter the data on the dashboard based on products and services types, complaints type, complaints sub-type, status, financial accounts, duration and compare the data with a previous period to analyze progress.

            The dashboard provides a quick view of the count of complaints received, resolved complaints, open complaints, and complaints that require immediate attention, allowing users to identify areas for improvement and make data-driven decisions. Users can quickly see the number of complaints that are open for more than 56 days, enabling them to take appropriate action to resolve complaints within the Service Level Agreement (SLA) timeframe. Also, track the channels through which complaints are raised, view the count of complaints for each product and service, and get valuable insights into customer behavior and preferences.

             
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