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            Add a Concierge Bot Chat Button

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            Add a Concierge Bot Chat Button

            Adding a chat button helps users access Concierge Bot.

            Required Editions

            Available in: Lightning Experience, Enterprise, and Unlimited Editions
            1. From Service Setup, in the Quick Find box, enter Chat Buttons, and then select Chat Buttons & Invitations.
            2. Click New.
            3. Under Basic Information, for Type, select Chat Button, and name the button.
              • Name: Concierge Bot Chat Button
              • Developer Name: Concierge_Bot_Chat_Button
            4. Under Routing Information, do the following.
              1. For Routing Type, select Button Skills.
              2. For Routing Configuration, select Concierge Bot Channel.
              3. Add Concierge Bot Skill to the selected skills, and save your work.
             
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