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Maintain a Healthy Sales Team
Your team succeeds when you invest in fostering a positive, happy work environment where everyone can succeed together. See our best tips for maintaining a healthy sales team that’s mutually supportive and excited to make sales.
Give Your Team the Tools They Need to Sell Better
Set up your team for success. Help them find the tools they need, when they need them. Enable them to show up confidently, find resources, and access metrics that help them improve.
Our recommendations:
- Make sure that your team deeply understands your products so they can answer questions. Does your team have the product knowledge and know-how to sell with conviction and passion?
- Train your team to be proactive to explain how your products can relieve pain points that customers may not be aware of.
- Encourage your team to focus on making deeper connections before they grow their client lists, crunch numbers, and worry about details like call times. Help them understand and leverage relationships between the company and its top-tier customers.
- Provide mobile tools that let your team be productive on the go.
- Prepare your team to give dynamic presentations and pitch to prospects anytime, anywhere.
- Qualify new leads so that you direct the best ones to your team. Better leads can close faster.
Leverage Tribal Knowledge
Each teammate brings unique perspectives and experiences to your company. Encourage your team to learn from each other to support learning and growth
Our recommendations:
- Foster team camaraderie and support. A little healthy competition now and then can be a great motivator, but too much competition can be counterproductive.
- Pair every new hire with an experienced mentor to help them learn the ropes.
- Capture your team’s best tips and knowledge in a centralized place where everyone can learn from each other.
Nail Your Onboarding Process
Effective onboarding sets up your new hires for success. And it’s an opportunity to work out kinks in your sales process and build team loyalty from day one.
Our recommendations:
- Get feedback from your team to optimize your onboarding process. Streamline your process to help make incoming teammates productive as soon as possible.
- Consolidate best practices for onboarding and selling. Your new hires will appreciate that they can find everything they need to get started.
- Use onboarding to help build loyalty and retention.
Support Them When They’re Down
There will be times when your team doesn’t hit its targets. A healthy team shows compassion and support when times are tough.
Our recommendations:
- Reach out to team members who struggle more than others. Are there work or personal reasons or extenuating circumstances for performance decline?
- Keep an eye on factors outside your team’s control, such as product and service issues or competitive threats. An outside perspective can help lift morale when your team is feeling down.
- Update or improve sales training and management reviews during low points. The extra attention can help support sales.
- Stay up-to-date on industry news to help your team innovate their sales techniques. A good start is Quotable by Salesforce.
