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          Ensure Privacy of Customers With Audit Trail

          Ensure Privacy of Customers With Audit Trail

          Audit Trail lets service agents inspect customer identity verification logs, detect potential cases of identity fraud, and meet audit compliance standards. Audit Trail works with customer identity verification records, which are created when the CSRs use the Verify Customer Identity flow to verify the customer’s identity.

          Required Editions

          Available in: Lightning Experience in Enterprise, Professional, and Unlimited Editions where the Financial Services Cloud license is enabled.

          To learn how to enable audit trail and analyze audit records, see Audit Trail.

           
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          Salesforce Help | Article