Audit Trail lets service agents inspect customer identity verification logs, detect
potential cases of identity fraud, and meet audit compliance standards. Audit Trail works with
customer identity verification records, which are created when the CSRs use the Verify Customer
Identity flow to verify the customer’s identity.
Required Editions
Available in: Lightning Experience in Enterprise, Professional, and
Unlimited Editions where the Financial Services Cloud license is enabled.
To learn how to enable audit trail and analyze audit records, see Audit Trail.
Did this article solve your issue?
Let us know so we can improve!
Loading
Salesforce Help | Article
Cookie Consent Manager
General Information
Required Cookies
Functional Cookies
Advertising Cookies
General Information
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required Cookies
Always Active
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional Cookies
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising Cookies
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.