Solution Design Considerations

A prudent approach to building a cross-cloud Forbearance solution includes a careful review of sound practices. The design review also considers performance and scaling with an eyes-wide-open understanding of the solution's limitations and guardrails.

• Best Practices
  Understand upfront the consequences of your choices when building a Forbearance solution. These include choices involing Bots vs. existing Web-to-Case benefits, the pros and cons of building community portals vs. extending exisiting website capabilities, and security.
• Performance and Scalability
  The performance and scalability of your Forbearance solution are crucial to its success.