Health Cloud Managed Package

Health Cloud originally started out as a managed package that was installed on the core Salesforce platform. Over the years, Health Cloud has gradually moved away from distributing new features through the managed package, and instead has built its features directly on the core Salesforce platform.

Starting with Summer ’24 release, new customers can no longer access the Health Cloud managed package. However, Health Cloud customers who onboarded before the Summer ’24 release continue to have access to the managed package.

• Turn on Person Accounts in Health Cloud
  After you enable person accounts in your org, and if you’ve installed the Health Cloud managed package, update the Use Person Accounts custom setting so that you can use person accounts to represent patients and members in Health Cloud. Then assign the Person Account record type to user profiles to fully enable person accounts.
• Configure Custom Record Types for Individuals
  Health Cloud gives you the flexibility to configure custom record types for individuals.
• Customize the Health Cloud Console (Managed Package Feature)
  We’ve built the Health Cloud console to be a powerful tool that you can tailor to fit how your organization manages people and the activities related to their care. From translating labels, using your own timeline icons, or changing fields in the patient card, you have the flexibility to make the console work the way your users work. Although not every component of a managed package is customizable, you can edit the key components to make your instance of Health Cloud fit your users' needs.
• Health Cloud - Admin App (Managed Package Feature)
  The Health Cloud - Admin app includes a set of tabs where you can customize Health Cloud features to support the ways your organization works with patients or members.
• Convert Leads to Patients (Managed Package Feature)
  Your company can use existing Salesforce Lead records to create the Patient records that are used in Health Cloud.
• Analytics for Healthcare (Managed Package Feature)
  Analytics for Healthcare enables care coordinators, utilization managers, and referral managers to gain critical insights and visualize key metrics about their patient populations.
• Analytics for Health Cloud: Risk Stratification (Managed Package Feature)
  Analytics for Health Cloud: Risk Stratification helps your company identify high-risk patients. Use this information to proactively manage those patients and provide preventive care to reduce over-consumption of expensive healthcare resources.
• Care Coordination for Slack (Managed Package Feature)
  Improve patient outcomes and reduce healthcare costs by using the Care Coordination for Slack app to alert your care coordinators about updates to their patients’ health records.
• Care Management (Managed Package Feature)
  A care plan gives the healthcare team a history of the patient and the progress or challenges related to their health. Care plans can have any number of problems, goals, and tasks that you can track from the person's tab in the console. You can also manage the associated team of professional and personal caregivers from a care plan.
• Claims Management (Managed Package Feature)
  The claims data model makes externally sourced claims data available as external objects, so users can answer queries from providers and members without using multiple screens or applications. The Claims data model uses external objects, allowing Salesforce to connect to the claims source system only as needed, via OData callouts.
• Emergency Response Management and Contact Tracing (Managed Package Feature)
  Help your health department serve its constituents and communities when faced with a health emergency. Quickly triage and evaluate patients, provide ongoing engagement and monitoring, and protect communities from widespread impacts with contact tracing.
• Health Cloud Empower Lightning Components (Managed Package Feature)
  Health Cloud Empower Lightning components are prepackaged resources that make it quick and easy to set up a private patient or member site with Experience Cloud where people can access care plans, care teams, care programs, or timelines.
• Health Cloud Flows Package (Managed Package Feature)
  You can make it easier for call center workers to complete some common tasks by setting up flows they can launch from the Health Cloud console. You can clone the template flows and customize them according to your business processes to help your call center reps handle service requests from patients and members.
• Set Up Reciprocal Roles and Relationships for Intelligent Appointment Management (Managed Package Feature)
  Intelligent Appointment Management uses the relationships between a patient and their providers to surface appointments with existing providers at the top of the search results. Health Cloud uses two objects to represent the relationship between a patient and their assigned provider: the Reciprocal Role object and the Contact-Contact Relationship object. The Intelligent Appointment Management Configuration references the Reciprocal Role object.
• Referral Management with Leads and Opportunities (Managed Package Feature)
  Prior to Winter ‘24, users can track and prioritize referrals by using Lead and Opportunity objects with custom fields included in Health Cloud packaged components.
• Health Cloud Managed Package Triggers
  Apex triggers are a powerful feature in Salesforce that help you to invoke custom actions before or after specific Data Manipulation Language (DML) events, such as insertions, updates, deletions, merges, upserts, and undeletes.
• Health Cloud Managed Package
  Health Cloud originally started out as a managed package that was installed on the core Salesforce platform. Over the years, Health Cloud has gradually moved away from distributing new features through the managed packaged, and instead has built its features directly on the core Salesforce platform.