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Resolve Interruptions with Customer Service Incident Management
With Customer Service Incident Management your escalation specialists can resolve major business interruptions effectively. Incidents, Problems, and Change Requests equip them with the tools that they need to track, diagnose, and prevent service interruptions from reoccurring—all within Salesforce. Customer Service Incident Management is automatically enabled for all orgs created after the Winter ’22 release.
Get Up and Running |
Introduction
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Get Started |
Route Incidents to the Right Agents
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Deliver on Service Level Agreements
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Roll Out a Fix with Work Plans |
Optimize Your Incident Management Process |
Automate Your Workflows
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Send Timely Customer Communications |
Leverage Integrations |
Break Down Silos |
Learn and Take Future Action |