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Using Cross-Cloud Products with Marketing Cloud Engagement
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            Upgrade FAQs

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            1. Salesforce Help
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            3. Engagement: Distributing Marketing and Marketing Cloud Connect

            Upgrade FAQs

            Answers to your questions about Marketing Cloud Connect for Marketing Cloud Engagement upgrade.

            How Long Does It Take to Upgrade from v2 to Marketing Cloud Connect?

            Upgrading v2 to Marketing Cloud Connect is mostly self-service. Expect a 2–3 hour send outage for all sends to Salesforce recipients including reports, campaigns, contacts, leads, and Salesforce data extensions.

            How Long Does It Take to Upgrade from v3 to Marketing Cloud Connect?

            Marketing Cloud Connect is typically installed in 1-2 hours without migrating historical tracking data. If historical tracking data is migrated, the process can take an entire day. An internal Salesforce service team performs the upgrade.

             
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