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Assign a Moderator
Make one or more people moderators in your Experience Cloud site so they can keep an eye on its content.
Required Editions
| Available in: both Salesforce Classic and Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions |
| User Permissions Needed | |
|---|---|
| To assign permission sets: | Assign Permission Sets |
Moderators can be users from your internal org or external users with Access Experience Management and moderation permissions. External users who are moderators but don't have management and moderation permissions can moderate within context of the Experience Cloud site, such as directly in the site feed.
You can assign moderators by assigning a permission set that includes one or more of these moderation permissions.
| Permission | Lets Users |
|---|---|
| Moderate Experience Cloud Site Feeds | Review flagged posts and comments and take action, such as removing flags or deleting the post or comment. Moderator options for feed content are available in the site feed and in Experience Management and Experience Workspaces. |
| Moderate Experiences Files | Review flagged files they have access to and take action, such as removing flags or deleting the file. Moderator options for files are available on a file's detail page and in Experience Management or Experience Workspaces. |
| Moderate Experiences Chatter Messages | Review flagged messages and take action, such as removing a flag or deleting a message. This permission allows users access to flagged messages only in Experience Cloud sites they’re a member of. |
| Can Approve Feed Post and Comment | Approve, delete, or edit posts and comments that are pending review. |
| Moderate Experience Users | Freeze external users who are members. Moderators can freeze members on their user profile page or from an Insights report. |
| Manage Experiences | Moderate content in Experience Management or Experience Workspaces. |
| Access Experience Management | Access site pages from Experience Management and Experience Workspaces. |
You can also add these permissions to a profile. These permissions are valid for all Experience Cloud sites the user is a member of, but don't apply in your internal org.
- From Setup, enter Permission Sets in the Quick Find box, then select Permission Sets, then click New.
- Create a permission set that includes the appropriate permissions.
- From Setup, enter Users in the Quick Find box, then select Users.
- Find the user you want to be a moderator and add the permission set to their Permission Set Assignments related list.
After you grant moderator permissions to a user, keep these things in mind.
- The user can now moderate any items they have access to in all Experience Cloud sites they're a member of.
- The user can flag items even if Allow members to flag content is disabled in a site.
- Moderators can receive an email notification when a post, comment, or file is flagged by selecting the Flag an item as inappropriate email notification.
