Distributed Order Management

Order Management includes tools for distributing orders across your fulfillment network based on custom business logic. If you use Salesforce Omnichannel Inventory, you can also incorporate its availability features into your order routing process.

• Routing via Rules
  Use rule groups to modify routing logic directly in the Order Management UI instead of using code or Salesforce Flow.
• Routing via Flows
  A series of automated routing flows picks up order summaries, determines which fulfillment locations can most efficiently handle the order's items, and routes its inventory reservations to those locations. When the automated process has trouble with an order, it creates a process exception to notify users of the issue. An included screen flow allows a user to manually create fulfillment orders for that order. Then, a special automated flow picks up those fulfillment orders and inserts them back into the main process.