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Monitor Learner Performance with Alerts
Use record alerts in Education Cloud to monitor learner performance with respect to attendance, grades, and other metrics.
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with Education Cloud |
| User Permissions Needed | |
|---|---|
| To set up alerts: | Education Cloud Full Access |
Alerts help support staff stay on top of concerns about grades, attendance, and other areas that impede student success. The Record Alert object is related to the Case object and therefore, an alert relates to a learner’s case. To learn how to create custom alert categories and assign their severity levels, see Set Up Record Alert Categories.
As an advisor using the Student Success app from Education Cloud, you can manually create an alert, or set up flows to automatically create alerts and assign tasks. You can view alerts associated with a learner on the learner’s account page. You can apply a care plan to an alert, or to multiple alerts (up to 20 at a time), enabling you to proactively support learners. You can select multiple active or inactive alerts, and change their status at once.
See Also
Create an Alert Manually
Create a record alert to be notified of changes to a learner’s record.
- From App Launcher, find and select Student Success.
- On the advisor console, click the dropdown navigation menu, and select Record Alerts.
- Click New.
- Enter relevant details and save your changes. See Create a Record Alert Manually.
Change the Status of Alerts
Set the status of one or more record alerts to activate or deactivate them.
- From App Launcher, find and select Student Success.
- On the advisor console, click the dropdown navigation menu, and select Record Alerts.
- Select record alerts with the same status, and click Change Status.
