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Agentforce Education
Create a Success Team with Automatic Resource Assignment

Create a Success Team with Automatic Resource Assignment

Create a success team that allows automatic assignment of appointment resources.

USER PERMISSIONS NEEDED 
To create a success team: Education Cloud Full Access
  1. From the App Launcher, find and select Success Teams.
  2. Click New, or select a success team and click Edit.
  3. Enter the name, case record type, and case team.
  4. Select Automatic or Both as the resource assignment type.
  5. Provide additional details and save your changes.
 
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