Academic Operations

Manage your institution's academic offerings, including courses, programs, and custom learning options.

Note Starting in March 2023, Salesforce offers Salesforce for Education, which includes integrated platform solutions and managed packages. This article provides information about Education Cloud, a platform solution. For information about managed package products, see Admissions Connect, Education Data Architecture, or Student Success Hub. If you're not sure which version your institution uses, check with your Salesforce administrator.

• Academic Operations App
  Use the Academic Operations app in Education Cloud to create courses and programs, define learning outcomes, build program plans, manage academic schedules, and more.
• Learning Management
  Use Learning Wizard or Business APIs in Education Cloud to manage your courses, programs, or other learning offerings.
• Einstein Skills Generator
  Use generative AI to find skills and associate them with your learning courses and learning programs with Einstein Skills Generator.
• Learner Enrollment
  Use the Enroll Admitted Student action on the individual application record page in Education Cloud to enroll an admitted student into a learning program. Automate the enrollment process with Salesforce flows to enroll multiple students.
• Course Search and Registration
  Course search and registration gives students a simplified way to find and enroll in courses. Students search for courses in a catalog and view details of course sections on a search results page. Students with the right permissions can add courses from the search results directly to a cart. They can review course availability and their own eligibility, and register for courses from the cart.
• Enrollment Eligibility
  Use educational characteristics to manage enrollment eligibility and communicate eligibility criteria to students during course registration. Registrars define and assign identity-based attributes to students that apply to specific time frames. The registration process evaluates a student's attributes against course requirements to determine their eligibility.
• Course Waitlists
  Create waitlists to help students register for fully enrolled courses without constantly monitoring course availability. Add waitlists to popular courses. Configure and manage students’ enrollment priority and timing, and use prebuilt flows to send enrollment offers to students on a waitlist.
• Holds and Blocks
  Holds and Blocks enforce academic policies on the student body. Registrars can place holds on students who don’t meet specific criteria or requirements to block them from the administrative or academic processes. Students can manage and resolve holds in the Action Center to make sure that they comply with institution-specific policies.