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Send and Receive Student Success Alerts (Support Staff)
Send alerts from the Student Success Alerts Slack app to support staff in Student Success Hub.
Before you start using Student Success Alerts (SSA), add the app to your Slack Workspace and connect the app to Salesforce. Then start creating alerts directly in Slack and support staff receive them in Student Success Hub (SSH).
- Connect Slack to Salesforce
Add Student Success Alerts to your Slack workspace. - Create a Student Success Alert
Create a student success alert in Slack. - Receive Alerts in Student Success Hub
When a member of support staff creates a Student Success Alert in Slack, the alert routes to a student support member in Student Success Hub. This support member is the student’s assigned advisor or another member of the student’s support team. If the student doesn’t have an assigned support member or a team assigned, the alert is assigned to the person who created the alert. The alert appears on the student’s record, under the Alerts tab, and in the list of Alerts.
Connect Slack to Salesforce
Add Student Success Alerts to your Slack workspace.
See Add Apps in Your Personal Slack Sidebar in Salesforce Help.
Create a Student Success Alert
Create a student success alert in Slack.
- From the SSA app in Slack, either:
- Click Create Alert.
- Enter /student-alert in the message pane.
The Create Alert window opens.
- In the Course field, select the course the student is enrolled in. The dropdown list only includes the current courses the student is enrolled in that the alert creator teaches. If you aren’t a faculty member or there aren’t courses available, this field isn’t visible.
- In the Student field, search for the student by name or email address, and select the student.
- Select Yes if the student is aware of your concern.
- Select the reason you’re concerned.
- Enter details or comments about your concern.
- If you’d like to be notified with updates to the alert status, select Yes. You receive these notifications in the SSA app.
- Click Create Alert.
Receive Alerts in Student Success Hub
When a member of support staff creates a Student Success Alert in Slack, the alert routes to a student support member in Student Success Hub. This support member is the student’s assigned advisor or another member of the student’s support team. If the student doesn’t have an assigned support member or a team assigned, the alert is assigned to the person who created the alert. The alert appears on the student’s record, under the Alerts tab, and in the list of Alerts.
The student’s support team member then reads details about the concern, takes mitigation steps as necessary to address the concern, and updates the alert status as they continue to work with the student.
If the person who created the alert requested to be notified of status updates, updates to the alert appear in the Messages tab of the SSA app.
