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Create Case Records from Slack
Collaborate and maintain a single source of truth all from one place with case records that you can create in Slack. Help relieve context-switching pains by enabling your users to create cases related to Slack conversations from within Slack.
Where: The Service Cloud for Slack app works with Service Cloud in Lightning Experience for Enterprise, Performance, Unlimited, and Developer editions. Available for use where approved by a workspace admin and installed in Slack.
Who: Users must have a permission set with these permissions: Connect Salesforce with Slack and Slack Service User. Specific features require more permissions. See Set Up Swarming User Permissions.
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