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Service Cloud for Slack
Help your service team solve customer issues seamlessly, without leaving their conversations in Slack. Agents can access and update records, collaborate in a swarm channel, manage cases, and more.
| Drive Efficiency with Streamlined Collaboration in Slack |
Set Up Swarming |
Set Up Slack for Swarming
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Take Action in Slack |
- Set Up Slack
To collaborate on Salesforce data in Slack and quickly resolve customer issues, set up the Service Cloud for Slack app. - Use the Service Cloud for Slack App
Your Salesforce admin set up the Service Cloud for Slack app for you! Get the app to get started, and then use Slack to streamline how you work with your service team and your customers.
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