Salesforce Channels: Collaborate Directly in Records Using Slack

You can use Salesforce channels to:

• Connect teammates across Salesforce and Slack and can collaborate in real-time. Salesforce conversations sync instantly in corresponding Slack channels for reduced context switching across apps.
• Manage complex issues as a team with a dedicated place on a record to strategize around customers, review data, share documents, and manage processes.
• Streamline account handoffs and onboarding with historical conversations, files, and partners, all in one place.

• Set Up Salesforce Channels in Your Org
  Set up and configure Salesforce channels to let users collaborate on projects directly in a record and communicate with teammates in a unified channel across Salesforce and Slack.
• Use Salesforce Channels in Your Salesforce Records
  Salesforce channels are a dedicated place on a Salesforce record where you can collaborate with your team using Slack. You can access conversations in Salesforce channels in both Salesforce and Slack, and communicate with your team wherever they are.
• Communicate in a Salesforce Channel
  After you join a Salesforce channel, you can start using it to communicate with your team. Remember, any updates that you make in a Salesforce channel in Salesforce automatically appear in Slack as well.