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            Manage Zoom Data

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            Manage Zoom Data

            Know where your Zoom meeting data is stored and how to manage it.

            Required Editions

            Available in: Lightning Experience
            Available with Salesforce Meetings in Performance and Unlimited Editions when Einstein Activity Capture is enabled
            Available with Einstein Conversation Insights, which is available in Starter, Pro, Enterprise, Performance, Unlimited, and Agentforce 1 Sales Editions.
            Available with Inbox in Sales Cloud, which is included in Performance and Unlimited Editions and available for an extra cost in Professional and Enterprise Editions. Inbox is also available for an extra cost in Service Cloud and Lightning Platform.
            Available with Sales Engagement in Sales Cloud, which is included in Performance and Unlimited Editions and available for an extra cost in Professional and Enterprise Editions. Sales Engagement is also available for an extra cost in Service Cloud and Lightning Platform.
            Available with Sales Cloud Einstein, which is available in: Performance and Unlimited Editions, and available for an extra cost in Enterprise Edition

            Zoom stores the meeting recording, which includes the video and audio. Salesforce can access the recording.

            Salesforce stores information about the meeting, such as the length of the meeting.

            • When Zoom integration is turned off, data for existing recorded meetings and information is still available in Zoom. However, information isn't collected for future meetings.
            • To permanently remove access from Salesforce to individual meeting recordings and information, use the Video Calls home page.
            • To permanently remove access to meeting recordings and information based on the email address of the attendee, use Einstein Conversation Insights. From Setup, in the Quick Find box, enter Delete Video Calls, and then select Delete Video Calls.
            • To permanently remove access to all meeting recordings and information, submit a GDPR request or uninstall the Salesforce app from your Zoom account.

            Users can disconnect their Zoom accounts. To delete their individual data, they can uninstall the Salesforce app from their Zoom account.

            See Also

             
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