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Asset Service Lifecycle Management
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            Product Service Campaign Data Model

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            Product Service Campaign Data Model

            The Product Service Campaign data model includes objects and fields that you can use to organize activities in product service campaigns, track assets and vehicles in product service campaigns, and manage the services to be performed for assets and vehicles.

            Required Editions

            Available in: Lightning Experience
            Available in: Automotive Cloud, Communications Cloud, Energy and Utilities Cloud, Manufacturing Cloud, Service Cloud, and Media Cloud. View edition availability.
            Data model showing objects related to advanced account forrecasts.
            Product Service Campaign
            A set of activities to be performed for a product service campaign. For example, a recall of products due to potential safety hazards or an upgrade of products to comply with legal regulations.
            Product Service Campaign Item
            An item, such as an asset or a vehicle, that’s included in a product service campaign.
            Asset
            A physical item of commercial value that is manufactured, delivered, sold, or installed. An asset is an instance of a product. An asset can have multiple related child assets.
            Vehicle
            A specific vehicle instance, such as registration details, vehicle identification number, and odometer readings. Each vehicle has one related Asset record.
            Actionable List
            A list that includes logically related items. For example, lists of faulty vehicles and assets to be upgraded.
            Actionable List Member
            An item in an actionable list, such as a faulty vehicle.
            Work Order
            A set of tasks to be performed for a customer, such as asset maintenance and vehicle repair.
            Work Order Line Item
            A task to be performed as a part of a work order.
             
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