Service Parts Return

Recall parts after the inspection of the damaged parts and for disposing the parts safely. For example, if the appointment is at the customer’s location, field technicians can request a part return for a work order when a part must be recalled, replaced, or upgraded.

• Service Parts Return Workflow
  Field service technicians can request the return of damaged parts during a service appointment.
• Service Parts Return Setup
  Set up and configure the Service Parts Return features to create part return requests and help field technicians to capture the parts to be sent back to the manufacturer. Assign the permissions for Service Parts Return to users who create requests to return a part.
• Part Return Requests
  Easily raise part return requests for the damaged parts that you want to be returned to you. Your field technicians can request the return of the damaged parts during a service appointment.