Loading
Asset Service Lifecycle Management
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Part Return Requests

            You are here:

            1. Salesforce Help
            2. Docs
            3. Asset Service Lifecycle Management

            Part Return Requests

            Easily raise part return requests for the damaged parts that you want to be returned to you. Your field technicians can request the return of the damaged parts during a service appointment.

            Required Editions

            Available in: Lightning Experience
            Available in: Automotive Cloud, Communications Cloud, Energy and Utilities Cloud, Manufacturing Cloud, Service Cloud, and Media Cloud. View edition availability.
            • Create a Part Return Request Using the Field Service Mobile App
              With the Salesforce Field Service mobile app, field service technicians can request the return of parts when they visit a customer location. They analyze the issue and quickly record information such as the distributor details and source and destination locations in a work order. If the technician is in an area with no internet access, this app seamlessly works offline as well, and syncs the data automatically when the internet is available.
            • Create a Part Return Request Using Desktop
              Service teams can create a part return request for one or more products related to a work order. For each part that must be returned, they can specify the dealer details, source and destination location, and the reason for the return. Each part return request can contain multiple requests for all the parts that the manufacturer is expecting back.
             
            Loading
            Salesforce Help | Article