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Asset Service Lifecycle Management
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          Work Order Estimation Licenses and Permissions

          Work Order Estimation Licenses and Permissions

          Enable these licenses and assign permission sets to users.

          Required Editions

          Available in: Lightning Experience
          Available in: Automotive Cloud, Communications Cloud, Consumer Goods, Energy and Utilities Cloud, Manufacturing Cloud, Service Cloud, and Media Cloud. View edition availability.
          Note
          Note Permissions related to Omnistudio Document Generation and Salesforce Pricing are applicable only if these features are available in your org and you want to use them in Work Order Estimation.

          Enable these licenses.

          License description
          Salesforce Field Service

          You must enable this for the Work Order Estimation flow to work. For detailed instructions, refer to the Salesforce Field Service documentation.

          You must install Field Service Managed Package if you want to use Book Service Appointment.

          Salesforce Service Contracts and Entitlements

          Enable and configure this to make coverage-based discounts available. For detailed instructions, refer to the Salesforce Service Contracts documentation.

          Omnistudio Standard

          Enable and configure Omnistudio Standard if you must modify any of the Omnistudio components. For detailed instructions, refer to the OmniStudio Standard documentation.

          Omnistudio Document Generation

          This is optional. Enable this if you want to generate a proposal. For detailed instructions, refer to the Omnistudio Document Generation documentation.

          Revenue Lifecycle Management - Salesforce Pricing

          This is optional. Set up and configure this feature to enable complex pricing, such as discounts based on coverages.

          For detailed instructions, refer to the Revenue Lifecycle Management documentation.

          Field Service Scheduling This is optional. Enable this if you want to use Book Service Appointment in Work Order Estimation.

          Assign permission sets required to set up and use Work Order Estimation.

          User Permission Sets
          Admin
          • DocGen Designer
          • Omnistudio Admin
          • Salesforce Pricing Admin
          • Salesforce Pricing Manager
          • Salesforce Pricing Design Time User
          Service Manager and Service Agent
          • Field Service Standard
          • Field Service Agent
          • DocGen Runtime User
          • DocGen User
          • Work Order Estimation
          • Omnistudio User
          • Salesforce Pricing Run Time User
           
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