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How Salesforce Maintains Consistent Availability
Learn what Salesforce resources help maintain a consistent availability experience.
Salesforce plans and invests to provide a consistent availability experience for you and your customers. Here are a few ways we achieve this type of experience and how it can impact the overall Salesforce experience.
| What | How | Impact Examples |
|---|---|---|
| Redundant infrastructure architecture | Your org is on a database instance located in or near your geographic region. The instance consists of synchronized servers and databases running across multiple data centers. | A power outage impacts one of the physical data centers that hosts your org’s instance. You experience minimal disruption as your instance continues to function through the other data centers. |
| Ongoing capacity and global performance management | Using forecast and historical data along with capacity evaluations, capacity insights allow Salesforce to make adjustments to capacity so all customers are supported equally. | You’re extending your org’s usage to another team in your company. Salesforce ensures that your org has enough capacity to support the additional usage. |
| Time to plan, prepare, and test for major releases | Salesforce typically has three major releases each calendar year to introduce enhancements and new features. Major releases are announced early, and sandboxes are available for you to test the release before it’s live. | In a security enhancement, Experience Cloud guest users no longer have access from permission sets to edit and delete standard object permissions. Your org has several permission sets that must be reviewed and tested to check that a guest user’s experience is unimpacted by this security enhancement. |
| Site Reliability Engineers | Dedicated site reliability engineers constantly monitor and rapidly respond to operational issues, no matter the time of day. | Overnight, a Salesforce site reliability engineer observed an increase in processing time with one of the platform features. The issue was resolved well before your first cup of coffee. |
| Incident response | When a limited availability event occurs, several Salesforce teams, including Support, Engineering, and Product, bring your org back online as quickly as possible. Incidents are posted to Salesforce Trust for full transparency. | Pages are loading slowly in Salesforce, and Salesforce Trust shows that an incident affected your instance. After a few minutes, your org is working as expected and the incident is resolved. |
| Success Plans and monitoring | Salesforce has three Success Plans, Standard, Premier, and Signature, that cater to the type of support and guidance your org needs. | As a Commerce customer on the Signature Success Plan, your org is proactively monitored to prepare for a high-traffic day to your online store. |
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