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Service Console Considerations
Service console is the app where customer service reps and supervisors work. Service Cloud comes with different versions of the service console.
In addition to the general considerations for choosing a console version, consider these guidelines for Salesforce products with Salesforce Foundations.
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If you haven’t chosen a service console version, we recommend that you use the Foundations Service Console.
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Consider only the console versions that support Salesforce products with Salesforce Foundations.
Compatible console versions depend on your Salesforce org’s initial edition and any subsequent upgrades to other editions.
This table indicates which service console versions are supported (S) and which is available (A) by default under various scenarios. The available service console is automatically created for you.
| Salesforce Product | Edition | Org Status | Foundations Service Console | Service Setup Assistant Console | Lightning Service Console |
|---|---|---|---|---|---|
Sales Cloud |
Enterprise or Unlimited |
Not an upgrade from Starter or Pro Suite |
S, A |
S |
X |
Service Cloud |
Enterprise or Unlimited |
Not an upgrade from Starter or Pro Suite |
X |
S |
S, A |
Sales & Service Cloud |
Enterprise or Unlimited |
Not an upgrade from Starter or Pro Suite |
X |
S |
S, A |
Sales Cloud, Service Cloud |
Enterprise, Unlimited, or Einstein 1 |
Upgraded from Pro Suite (applies specifically to Salesforce orgs created before August 21, 2024 in North America or August 22, 2024 in other regions) |
S, A |
S |
X |
Sales Cloud, Service Cloud |
Enterprise, Unlimited, or Einstein 1 |
Upgraded from Pro Suite (applies specifically to Salesforce orgs created on or after August 21, 2024 in North America or August 22, 2024 in other regions) |
S. A |
X |
X |
Sales Cloud, Service Cloud, Sales & Service Cloud |
Enterprise, Unlimited, or Einstein 1 |
Upgraded from Starter |
S, A |
X |
X |
