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Connected Assets
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            Connected Assets

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            Connected Assets

            Connected Asset empowers companies orchestrate real-time actions on assets and transform their asset operations. Build a touchless, sophisticated process to detect relevant events from assets and perform rules-driven actions in Salesforce by using Actionable Event Orchestration. Harmonize and analyze asset data that's stored in external systems at scale by using Data Cloud. Maximize asset lifetime value, streamline asset services, and facilitate data-driven decision-making.

            Required Editions

            Available in: Lightning Experience
            Available in: Automotive Cloud, Communications Cloud, Consumer Goods, Energy and Utilities Cloud, Manufacturing Cloud, and Media Cloud. View edition availability.
            • Connected Assets Editions
              Review the supported products and editions for Connected Assets features.
            • Actionable Telematics Framework for Connected Assets
              The actionable event orchestration framework empowers companies to build sophisticated orchestrations for processing event data generated from assets and take actions in Salesforce. Design orchestration processes that respond to key asset events, such as sensor faults, high ambient temperatures, and battery failures, by setting rules and conditions. After the asset sends the event data, the framework determines the orchestration process to execute. Use these orchestrations to create and update records, including work orders, asset milestones, cases, milestones, and record alerts. Service teams monitor these records in real time and take the required actions, such as offering assistance to customers and performing on-site services.
            • Data Cloud Experiences for Connected Assets
              Connect, unify, and analyze the data for your connected assets at scale by using Data Cloud. Harmonize, query, and segment asset usage and operations data in a standard data model. Ingest asset operations data from different systems such as telematics providers. Analyze multidimensional metrics for assets, such as asset lifetime value, asset case load, and critical events. Get your Data Cloud implementation up and running by installing the Asset Management Starter data kit. Visualize data that's stored in Data Cloud to improve asset uptime and identify potential faults.
            • Stay Ahead of Asset Downtime with Proactive Asset Service
              To proactively monitor asset health and performance, explore our intelligent dashboards and analytics.
            • Telemetry Definition and Action Management
              Use telemetry definitions to manage the data from connected assets. These definitions create a logical structure for an asset's sensors and actuators. Enable seamless communication for a connected asset to send data from its sensors and receive commands for its actuators. Configure telemetry action definitions to perform remote operations. Automate service process generation for an efficient customer experience.
             
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