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Export Content from Salesforce CMS
Export content, such as images, news, documents, or custom content types to .zip archives of JSON files and media files from a CMS workspace or an enhanced CMS workspace. Transfer content from sandbox to production, or one org to another by importing the exported .zip archive.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions |
| User Permissions Needed | |
|---|---|
| To export and import content in a CMS workspace: | A CMS workspace contributor role of content admin or content manager |
| To export and import content with taxonomy tags in an enhanced CMS workspace: | A CMS workspace contributor role of content admin or content manager AND View Content Taxonomy |
Export of content works differently in a CMS workspace than it does in an enhanced CMS workspace. When you export content from a CMS workspace, you receive the JSON files for download in an email. In enhanced CMS, you receive the JSON files for download in your email and can download the files and see export status information from the Export & Import Status tab.
In both types of workspaces, make sure your export contains 5,000 items or less.
- Open the Digital Experiences app from the App Launcher in Lightning Experience.
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In the workspace, select the content and folders for export.
Note Folders don’t export, only the content inside does. -
To export content from a CMS workspace, click
| Export Content.
- (Optional) If the images in your export were updated or are different from the version in the CMS workspace you're importing them into. select Include referenced images.
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To export content from an enhanced CMS workspace, click Manage | Export.
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(Optional) select Include taxonomy tags.
If you include tags, make sure that you have the View Content Taxonomy permission enabled.
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(Optional) select Include taxonomy tags.
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Click Export.
Note
The content details for each content item export to individual JSON files in a .zip archive. All image, document, audio, and video content types, also referred to as media content, export to a separate .zip archive, and all other content exports to another. Any taxonomy tags export to the _meta.json file in the .zip archive for the tagged content item.
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Go to the inbox for the email address registered on your Salesforce account, and open
the export-confirmation email from Salesforce CMS.
The email has a success or error message and includes a link to download the .zip archives and an output file or an error file.
- To view and download the file, click the link in the email. Log in to Salesforce before you download the file.
You export news content from an enhanced CMS workspace. The news content references a banner image and has taxonomy tags.
The news content and banner image export to separate .zip archives. The image content appears in a folder named 1-media-content-[jobId].zip. All other content appears in a folder named 1-content-[jobId].zip. When you unzip the files, you see folders with the same name as the content keys for the news and image content. The news content folder contains a content.json file and a _meta.json file, which contains any taxonomy tags included in the export. The image folder contains the same files in addition to a _media folder, which contains the media file.
