Salesforce CMS and the Digital Experiences App

The Digital Experiences App

The Digital Experiences app, accessed from the Lightning Experience App Launcher, is where you create and manage all things Salesforce CMS. You can access the Digital Experiences Home, your CMS workspaces and channels, and Experience Builder sites.

CMS Workspaces

You use CMS workspaces to create and organize CMS content. With role-based access in CMS workspaces, you have granular control over who’s creating content and where the content is published. Each workspace can have its own contributors, translation language settings, channels, content, and folders. So you can create separate CMS workspaces to differentiate internal and external information, different geographies, or even different campaigns.

Note When you refresh a sandbox, the metadata updates from the source org. Because CMS content is considered data and not metadata, Salesforce CMS only supports Full sandboxes for CMS content and collections. You can’t copy CMS content as part of setup or Partial Copy sandboxes. Also, you can’t deploy CMS content from one sandbox to another or to a production environment because only metadata (settings) are deployable. Instead, export content from a CMS workspace in one environment and import content to the destination org’s CMS workspace.

CMS Channels

Share the content in your CMS workspace with one or more endpoints, or channels. The channel determines where the content from your CMS workspace is published. You can connect to any Salesforce-based channel, such as an Experience Cloud or Commerce Cloud site, Marketing Cloud Engagement email, Heroku site, or Lightning app. Or you can connect to external third-party sites using headless APIs.

In Experience Builder sites, you can also organize and tag your content and curate collections (for Aura sites), and then add content to your site pages by using Builder components.

Deliver content to a global audience by adding translation languages to your CMS workspaces so that you can offer multilingual content in your publishing channels.

Content Taxonomy

A taxonomy is a hierarchy of terms used to classify information. The terms are organized in parent and child relationships and they describe what the content is or how the content is used. In the Digital Experiences app, a taxonomist creates a content taxonomy and defines its structure. The taxonomist manages taxonomies for their organization by ensuring all terms and term relationships are regularly updated and correctly maintained. Then, in the CMS content Tags tab, a CMS content admin or manager applies those terms as tags to enhanced CMS content. Applying tags to content makes the content searchable in enhanced channels. Based on those tags, CMS users can also create dynamic collections of content served in a channel.