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How Ranking Questions Work
The average rank of an item in a ranking question is calculated based on its weight and the number of responses in which the item has the same rank.
| Available in: both Salesforce Classic and Lightning Experience |
| Available in: Enterprise, Unlimited, and Developer Editions |
| Available with the Survey Response Pack, Feedback Management - Starter, and Feedback Management - Growth licenses |
An item’s average weight is calculated using the formula: w1p1 +
w2p2 + w3p3 + w4p4 / total number of responses, where “w” is the weight of a rank and
“p” is the number of responses in which the item has the same rank. The item with the highest
average weight has the highest average rank. The items with lower average weights have gradually
lower ranks.
Note When you add items to a ranking question, a weight is automatically applied to each item.
When you customize the weight of a ranking item, make sure that the highest rank has the highest
weight, and the lower ranks have lower weights. For example, if you have four ranking items, the
values look like this.
| Rank | Weight |
|---|---|
| 1 | 4 |
| 2 | 3 |
| 3 | 2 |
| 4 | 1 |
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