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            Consent Management for Experience Cloud Sites

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            Consent Management for Experience Cloud Sites

            Honor your customer’s request to receive only specific forms of contact from your company or opt-out of certain types of data-sharing. We provide details to help you determine the best way to comply with the data protection and privacy regulations that apply to your company.

            Required Editions

            Available in: All Editions

            Many data protection and privacy regulations require you and your company to honor people’s requests about how you use their data. We’ve listed a few of the regulations that are important to many companies collecting and processing their customers’ data.

            • General Data Protection Regulation (GDPR), European Union
            • California Consumer Privacy Act (CCPA), United States
            • Canada’s Anti-Spam Law (CASL)


            If you have customers or users who request specific methods of contact from your company, review this common request and the related procedures.

            Common Customer RequestActions to ConsiderThings to Consider
            My customer doesn’t want to be part of a group he was added to. Join or Leave Groups Do your customers know how groups work and how to control how they receive notifications from them?
            My customer wants to be able to control how often she gets Chatter notifications. Update Your Email Notifications in Chatter
            • Are there other ways you communicate with customers? Do customers have options for controlling how other communications are received?
            • Do your customers have access to email notification settings?
            My customer wants to be notified when his email address is changed. Edit Your Email Settings
            • Are there other ways you communicate with customers?
            • Do customers have options for controlling how the communications are received?
            My customer followed a topic and only wants updates on it once a week unless she’s mentioned on it. Update Your Email Notifications in Chatter
            • Are there other ways you communicate with customers?
            • Do customers have options for controlling how the communications are received?
            I want to track my customers’ preferences for receiving marketing materials. Store Customers' Data Privacy Preferences.
            • How quickly must you act on your customers’ requests? Would setting a schedule help you keep track of when to act?
            • How do you determine which customers you’ve set privacy preferences for?
              • You can retrieve updates to data privacy records when you set an Apex trigger on the Individual object.
              • Using the SOAP API, you can run a query for record updates based on the Individual object.
            I want to track my customers’ preferences for processing and deleting their data. Store Customers' Data Privacy Preferences.
            • How quickly must you act on your customers’ requests? Would setting a schedule help you keep track of when to act?
            • How do you determine which customers you’ve set privacy preferences for?
              • You can retrieve updates to data privacy records when you set an Apex trigger on the Individual object.
              • Using the SOAP API, you can run a query for record updates based on the Individual object.
            My customer wants to delete a comment that they posted in the feed of a public-facing site.
            • FeedItem
            • Review and Approve Posts and Comments in Your Experience Cloud Site
            		 Review Salesforce’s policies for deleting content on public-facing site pages.
            If I’m using an internalsite, am I subject to the same compliance as I would be for a public-facing site? Check out the standards and limitations of use for external and internal Experience Cloud sites.
            • Does the site store information on other clouds?
            • Has the customer purchased Experience cloud along with other clouds?
             
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