Controlled Setting Edition: What’s Different or Unavailable in Controlled Setting Edition

Controlled Setting Edition and Controlled Setting products are versions of Salesforce applications that give customers enhanced control of data flows within Salesforce. The Controlled Setting Edition restricts the use of features that require connections outside of Salesforce. Because of this isolation restriction, some features are unavailable. Controlled Setting Products also restrict the use of features that require external connections or that are turned off by default.

Note This document details the features that require outbound or external connections. Customers and their system administrators that choose to enable a feature turned off by default will need to verify if any external connection(s) become enabled prior to turning on that previously disabled feature as described below. As the Controlled Setting offerings evolve, the list of unavailable or disabled features might change. Check this document after each release for the most current information.

Unavailable or Disabled Products, Features, and Settings

Product, Feature, or Setting	Available with Differences	Not Available	Notes
AI Platform
Agentforce			Includes all agent related features and functionality
AI Platform (Einstein for Platform)			AI platform and related products and features are not available.
Einstein 1 Editions
Einstein Activity Capture			Activity capture functionality is not available.
Einstein Bots
Einstein Co-Pilot
Einstein Next Best Action
Einstein Prediction Builder			Prediction Builder and related features are unavailable.
Einstein Prompt Builder
Einstein Recommendation Builder			Recommendation builder and related Article/Reply Recommendations are unavailable.
Generative AI			All Generative AI capabilities including; Sales Emails, Call Summaries, Call Explorer, Service Replies and Knowledge-Grounded Emails, Conversation Summaries and Conversation Catch Up, Search Answers for Customers and Agents, and Knowledge Creation, are not available.
Analytics
CRM Analytics			Recipes are not available in Government Cloud Premium.
Data Processing Engine			Data Processing Engine is disabled in the CRMA runtime.
Tableau Cloud
Tableau Next
Commerce
Commerce Cloud			B2B and B2C commerce cloud and associated products are not available.
Core Platform
Adoption Apps			Salesforce1 banner in Salesforce Classic is unavailable.
Adoption Assistance			These features aren’t available because they rely on external resources: Optimizer app Access to the Transition Assistant Lightning Experience Welcome Mat
Auth Providers			Can’t create authentication providers. Outbound connections for authentication aren’t allowed.
Experience Cloud (Communities)			Out of Office, Trailhead Badges, CMS Connect, Sentiment Analysis, Content Hub, Slack for Sales, Google Analytics for CMS, ReCaptcha
Salesforce Foundations
Developer Services
CDN for Digital Experiences
Developer Productivity
Salesforce AppExchange Apps
Salesforce Mobile App Plus
Salesforce Private Connect
Scratch Orgs			Requires a support case to enable for Controlled Setting Edition orgs.
Scale Center and Test
CodeBuilder
DevOps Center
Industries
Document Generation
Communications Cloud
Consumer Goods Cloud
Education Cloud
Energy and Utility Cloud
Financial Service Cloud
Health Cloud for Life Sciences: Home Health
Manufacturing and Automotive Cloud
Media Cloud
Nonprofit Cloud
Revenue Intelligence
Service Intelligence
Marketing
Marketing Cloud			ExactTarget and Marketing Cloud Growth & Advanced and related products are not available.
Platform Fundamentals
Email			Compliance BCC Email, DKIM Keys, Gmail Integration and Sync, Outlook Integration and Sync, Send through External Email Services, and Test Deliverability are disabled.
Data Cloud
Help Links			Embedded help links throughout the platform will not redirect to Salesforce Help.
Heroku
Net Zero Cloud
Sales
B2B Order Management
Billing
Salesforce Contracts			Document generation capabilities are not available.
Contract Lifecycle Management
CPQ
Einstein Conversation Insights
Einstein for Sales			Einstein capabilities for Sales are not available. This includes following Einstein features; Lead Scoring, Opportunity Scoring, Automated Contacts, Recommended Connections, Forecasting, Email Insights, and Activity Metrics.
Enablement			In-App Walkthroughs are available.
High Velocity Sales
Lending
LinkedIn Integration
Loyalty Management
Pipeline Inspections
Revenue Cloud
Revenue Lifecycle Management
Sales Dialer
Sales Engagement
Sales Performance Management
Sales Planning
Salesforce Maps
Salesforce Spiff
Microsoft Teams Integration
Salesforce Meetings
Service
Customer Experience Intelligence
Digital Engagement			Enhanced Chat, SMS, and WhatsApp are not available.
Einstein for Service			Einstein capabilities for Service are not available. This includes following Einstein features; Case Classification, Case Routing, Case Wrap-Up, Article Recommendations, and Reply Recommendations.
Field Service			Field Service and related products are not available.
Salesforce Contact Center
Service Cloud Voice
Slack
Quip
Slack			This includes the Slack product and any CRM related integrations.
Trusted Services
Own Products
Privacy Center
Salesforce Archive
Salesforce Authenticator
Salesforce Backup
Salesforce Data Mask
Security Center
Salesforce Shield			Data Detect and Threat Detection are not available.