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            Data Deletion for Quip

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            Data Deletion for Quip

            Sometimes it’s necessary to delete a customer’s personal data to comply with data protection and privacy regulations. We give you examples of common requests and things to consider, so you can comply with the regulations that apply to you.

            Required Editions

            Available in: All Editions

            Many data protection and privacy regulations can require you to delete customers’ personal data when customers request it, or when it’s no longer necessary to keep it. We’ve listed a few of the regulations that are important to many companies collecting and processing their customers’ data.

            • General Data Protection Regulation (GDPR), European Union
            • Personal Information Protection Act (PIPA), Japan
            • Privacy Act, Australia

            If you have customers or users who want the data that you’ve collected on them deleted, review these common requests and the procedures related to them.

            Common Customer Request Actions to Consider Things to Consider
            My customer wants her personal information removed from her user profile on your Quip site. Remove a customer’s information from their Quip site through the Quip Business Portal.

            Consult your company’s legal counsel determine what you need to retain.

            Quip lets her delete her own documents and any of her comments.

            Use Quip search tools to find unstructured personal data in:

            • Direct messages
            • Chat rooms
            • Spreadsheets
            • Document conversations
            • Document contents
            My customer wants to know all the places he can find his personal data in direct message threads, comment threads, chat rooms, documents, and spreadsheets. In addition to Quip search tools, the Quip Root API locates data in all of your company’s Quip documents. For details about the Root API, contact Quip Customer Support.

            Quip lets users delete their own documents and any of his comments.

            Use Quip search tools to find unstructured personal data in:

            • Direct messages
            • Chat rooms
            • Spreadsheets
            • Document conversations
            • Document contents

            If you’ve connected external data to Quip through a Live App or Live Data connection, take into account that deleting data from Quip doesn’t delete data stored outside of Quip.
            A customer wants to delete or modify unstructured data within documents and spreadsheets.
            • Manually delete content in Quip.
            • Modify or delete data in Quip documents using the Quip Root API. For details about the Root API, contact Quip Customer Support.

            Quip lets users delete their own documents and any of his comments.

            Your customer can use Quip search tools to find unstructured personal data in Quip documents and spreadsheets.

            Edit histories may contain your customer’s personal data. You have options for deleting edit histories.

            • Tell your customer to delete the entire edit history of a document or spreadsheet by making a copy of it. Then, replace the document or spreadsheet with that copy.
            • Use the Quip Root API to permanently change or delete the edit history of a document or spreadsheet.
            My customer wants his unstructured data deleted from direct message threads, comment threads, and chat rooms. In addition to manually deleting content in Quip, you can use the Quip Root API to modify and delete data in your company’s Quip direct message threads, comment threads, or chat rooms. For details about the Root API, contact Quip Customer Support.

            Quip lets users delete their own documents and comments.

            Your customer can use Quip search tools to find unstructured personal data in conversations and in chat rooms.
             
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