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Data Export and Portability Across Salesforce
Export customer-related data, so that you can work toward compliance with various data protection and privacy regulations.
Required Editions
| Available in: All Editions |
| Product or Service | How to Honor Customer Requests |
|---|---|
| Sales Cloud | Export customer data by using Data Loader or third-party Extract, Transform, Load (ETL) tools. See Export Data from Salesforce. |
| Service Cloud | Export customer data by using Data Loader or third-party Extract, Transform, Load (ETL) tools. See Export Data from Salesforce. |
| Experience Cloud Sites | Extract customer data by using any of these methods. See: To extract content from Chatter posts, consider these methods. See:
|
| Marketing Cloud Engagement | See Contact Data Portability Report. Additional processing considerations:
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| B2C Commerce | Access and export data associated with customer Commerce Cloud sites by using Salesforce APIs and declarative, click-based functionality. See: |
| Data Cloud | Query and export data through the API. See: |
| Agentforce | Query and export data through the API. See: |
| Education Cloud | Export customer data by using Data Loader or third-party Extract, Transform, Load (ETL) tools. See Export Data from Salesforce. |
| Financial Services Cloud | Export customer data by using Data Loader or third-party Extract, Transform, Load (ETL) tools. See Export Data from Salesforce. |
| Health Cloud | Export customer data by using Data Loader or third-party Extract, Transform, Load (ETL) tools. See Export Data from Salesforce. |
| Account Engagement | Export customer and prospect data. See: |
| Heroku | Export customer data in various formats for Heroku Postgres plans. See:
You can also request full copies of sensitive data submitted to Heroku Services by visiting Heroku Support. |
Heroku Logplex collates and routes log messages, and doesn’t store log data on a long-term basis. Logplex keeps a minimum number of lines of consolidated logs that expire after 1 week. You can choose to drain logs to a third-party drain service or implement your own log drain. You can configure log capture at the space level instead of the app level by using Private Space Logging. That way, you can forward all log events from applications and Heroku system services in the space to a single external log capture destination. When using the Shield Private Spaces feature Private Space Logging, logs aren’t stored within Heroku Services. |
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| Automotive Cloud | Export customer data by using Data Loader or third-party Extract, Transform, Load (ETL) tools. See Export Data from Salesforce. |
| Manufacturing Cloud | Export customer data by using Data Loader or third-party Extract, Transform, Load (ETL) tools. See Export Data from Salesforce. |
| Tableau | Extract Tableau data. See: |
| Communications Cloud | Export customer data by using Data Loader or third-party Extract, Transform, Load (ETL) tools. See Export Data from Salesforce. |
| Nonprofit Cloud for Grants Management and Case Management | Export customer data by using Data Loader or third-party Extract, Transform, Load (ETL) tools. See: |
| Salesforce Backup | See Export Data from a Backup. |
| Salesforce Shield | Export customer data by using Data Loader or third-party Extract, Transform, Load (ETL) tools. See Export Data from Salesforce. |
| Revenue Cloud Billing | Export customer data by using Data Loader or third-party Extract, Transform, Load (ETL) tools. See Export Data from Salesforce. |
| Salesforce Order Management | Export customer data by using Data Loader or third-party Extract, Transform, Load (ETL) tools. See Export Data from Salesforce. |
| Loyalty Management | Export customer data by using Data Loader or third-party Extract, Transform, Load (ETL) tools. See Export Data from Salesforce. Retrieve member and program information. See: |
| Consumer Goods Cloud | Export customer data by using Data Loader or third-party Extract, Transform, Load (ETL) tools, or with the Integration API. See: |
| Referral Marketing | Export customer data by using Data Loader or third-party Extract, Transform, Load (ETL) tools. See Export Data from Salesforce. |
| Marketing Intelligence | See: |
| CRM Analytics | Export customer data by using Data Loader or third-party Extract, Transform, Load (ETL) tools. And export data from CRM Analytics to a remote system. See: |
| Media Cloud | Export customer data by using Data Loader or third-party Extract, Transform, Load (ETL) tools. See Export Data from Salesforce. |
| Slack | See Guide to Slack import and export tools. |
| Own Software | See: |
| Net Zero Cloud | Export customer data by using Data Loader or third-party Extract, Transform, Load (ETL) tools. See Export Data from Salesforce. |
| Service Cloud Voice | See Export Conversation Transcripts. |
| Privacy Center | Export data that’s stored in a Privacy Center retention store. See Access External Data with the Salesforce Connect Adapter for Privacy Center. |
See Also
- Data Deletion: Delete Personal Data
- Consent Management: Track Customer Consent and Honor Opt-Out Requests
- Restriction of Processing: Restrict How to Process Personal Data
- Data Access and Portability: Give Customers Their Data when They Want It
- Privacy Center: Satisfy Customer Requests and Data Privacy Laws
- Legacy Privacy Center: Satisfy Customer Requests and Data Privacy Laws
- Use Preference Manager to Gather Communication Preferences
- Policy Center: Control Data Security and Management Policies

