View and Display FAQ

Common questions around popup windows, buttons, links, and other display elements on Salesforce pages.

• What’s the Collapsible Sidebar?
  The sidebar column that appears on the left side of most Salesforce pages in Salesforce Classic provides convenient access to links and commands.
• Why Can’t I See Some Features?
  You learn about Salesforce features in our help documentation and training videos. However, sometimes you can’t seem to find or access these features in your Salesforce org.
• Why Can't I View Salesforce Popup Windows Such as Lookup Dialogs and Help Pages?
  Test your browser’s popup blocker settings. If the settings are configured for maximum security, you can’t view any popup windows within Salesforce, including popups that provide necessary functionality.
• Why Can't I See Some Buttons and Links?
  Buttons and links only display for users who have the appropriate permissions to use them.
• Why Did My Data Disappear When I Pressed the Backspace Key While Editing a Record in Salesforce Classic?
  Some versions of Internet Explorer use the Backspace key as a keyboard shortcut for the browser’s Back button. When you press the Backspace key and your cursor is not within a text field, the browser goes back to the previous page. To retrieve your data and return to the page you were working on, click your browser’s Forward button.
• Can I Change or Delete the List of Entries That Appears When I Edit a Text Field in Salesforce Classic?
  No. These auto-complete entries that appear when you are editing certain text fields are a feature of Internet Explorer.
• Why Am I Getting an Error Message?
  When you’re working in Salesforce, you can occasionally get an error message. Typically, an error message appears when you try to view, edit, or delete information to which you don't have access.