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Why Can't I View Salesforce Popup Windows Such as Lookup Dialogs and Help Pages?
Test your browser’s popup blocker settings. If the settings are configured for maximum security, you can’t view any popup windows within Salesforce, including popups that provide necessary functionality.
For example, maximum security settings block calendar popup for choosing a date on an activity, lookup dialogs for selecting a record, and Help pages.
To allow popup windows for Salesforce, add Salesforce as a trusted site within your browser's popup blocker settings. Consult the help for your browser for specific instructions.
Some browser add-ons, like the Google toolbar, also have popup blocking. Consult your software documentation on those products for details on how to configure them to allow popup windows from Salesforce.
To test your popup settings:
- From your personal settings, enter Reminders in the Quick Find box, then select Activity Reminders. No results? Enter Personal Information in the Quick Find box, then select Personal Information.
- Click Open a Test Reminder.
