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Set Up and Maintain Your Salesforce Organization
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            Why can’t I log into Data Loader?

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            3. Set Up and Maintain Your Salesforce Organization

            Why can’t I log into Data Loader?

            If you’re having trouble logging in to Data Loader, there are a few solutions to try.

            Required Editions

            Available in: both Salesforce Classic and Lightning Experience
            Available in: Enterprise, Performance, Unlimited, Developer, and Database.com Editions
            • Add a security token to the end of your password to log in to Data Loader.
            • Ask your administrator whether you're working behind a proxy server. If so, adjust your Data Loader settings. If you're using APIs that are behind a proxy server, the proxy server prevents the APIs from connecting with Salesforce servers; you don’t see information about the APIs under Login History.
            • Try to log in on another computer to verify that your local device settings aren’t causing the problem.
            • Change the Server host to point to the appropriate server in Data Loader by following these steps:
            1. Start the Data Loader.
            2. Navigate to Settings | Settings.
            3. Set Server host to https://yourInstance.salesforce.com/, where instance_name is the Salesforce instance you're on.
            4. Click OK to save your settings.
             
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