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Get Help with Trailblazer
Your Trailblazer account is your single identity for multiple Salesforce-related sites. So where do you get help when you need it?
Required Editions
| Available in: All Editions |
Note A Trailblazer account is available to AppExchange,
Commerce Cloud Developer Center, Events, IdeaExchange, Salesforce Help, Salesforce+,
Trailblazer Community, Trailhead users, and Partner Community.
| Questions about | Solution |
|---|---|
| Signing up or logging in to your account | Return to the Salesforce-related site you arrived from, and follow that site’s support instructions. If you’re unable to log in through Salesforce Help, see Contact Salesforce Customer Support for more options. |
| Your Profile or Settings page | Contact Trailhead Help by Submitting a Case and selecting Trailhead/Certification Account. |
| Merges or adding login methods to your account, including wrong or missing account activity | Refresh your browser. If that doesn’t solve the issue, see Trailblazer Account Merges or contact Trailhead Help by Submitting a Case and selecting Trailhead/Certification Account. |
| Badges, modules, and other topics related to Trailhead | View Trailhead help articles or contact Trailhead Help by Submitting a Case and selecting Trailhead/Certification Account. |
| Your Trailblazer profile displaying 0 for all Trailblazer Community and AppExchange activity | Visit Trailblazer Community and AppExchange and your correct totals show. If not, contact Trailhead Help by Submitting a Case and selecting Trailhead/Certification Account. |
| Achievements or Certifications | Contact Trailhead Help by Submitting a Case and selecting Trailhead/Certification Account. |
| Missing orgs in My Installs & Subscriptions on AppExchange | Log in to AppExchange using the Salesforce credentials of the org that you installed into. Or, from your Trailblazer account, go to Settings and add the Salesforce credentials. The org appears in the Viewing As menu on the My Installs & Subscriptions page. |
| Deleting your account | See Considerations for Deleting Your Trailblazer Account or contact Trailhead Help by Submitting a Case and selecting Trailhead/Certification Account. |
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