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            Lightning Experience on iPad Safari Considerations

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            Lightning Experience on iPad Safari Considerations

            Understand what’s different or not supported when you view Lightning Experience on an iPad® instead of a desktop computer.

            These features work differently or aren't supported, but they aren't blocked from use.

            Feature or Setting Available with Differences Not Supported Notes
            General Functionality
            Portrait orientation   Checkmark icon indicating true Portrait orientation and orientation switching aren’t supported on Lightning Experience on iPad Safari. Use landscape orientation and maximize your Safari browser to full width. To avoid orientation switching, turn on the iPad rotation lock.
            Screen resolution Checkmark icon indicating true  

            The minimum screen resolution required to support all Salesforce features is 1024 x 768.

            The Three Regions template and the pinned region templates are designed with Lightning console apps in mind.

            Three-region templates require more screen width to display correctly and can display incorrectly on certain devices or monitors with low resolutions.
            Hover Checkmark icon indicating true  

            Hover isn’t supported on Lightning Experience on iPad Safari except for these features.

            Einstein Search

            If you view Lightning Experience on an iPad, Einstein Search record previews and related list quick links do not show hover pages.

            • To see record previews, tap on the ellipses across from the record name shown in the instant results. The record preview appears on the right. If you tap on a record name, you go to that record’s home page.

            • In the related list quick links, tap on any link to see the list view for that entry. You can’t hover over a quick link to show the home page.

            Calendar

            When using Lightning Experience on iPad Safari, users can tap events to see the event preview card. To close, users can tap anywhere outside the preview card.
            Setup   Checkmark icon indicating true Setup isn’t supported, including anything accessed from the Setup Menu and Setup Home, like Lightning App Builder and Flow Builder.
            Personal settings   Checkmark icon indicating true Accessing personal settings isn’t supported on Lightning Experience on iPad Safari. We recommend that you use Lightning Experience on a desktop to access your personal settings.
            Screen reader: VoiceOver   Checkmark icon indicating true

            The use of a screen reader isn’t supported in Lightning Experience on iPad Safari because Apple Safari’s screen reader, VoiceOver, doesn’t support:

            • Reporting detailed information in tables that use the data type, grid
            • Accurately reading the menu items in a dropdown list
            • Focus management

            We recommend that you use Lightning Experience on a desktop when using a screen reader.
            Utility bar: Pop-out   Checkmark icon indicating true Popping-out docked utility bar items isn't supported in Lightning Experience on iPad Safari.
            Visualforce and Custom iframes   Checkmark icon indicating true Visualforce pages and custom iframes aren’t supported in Lightning Experience on iPad Safari.
            iPad keyboards   Checkmark icon indicating true iPad keyboards aren’t supported on Lightning Experience on iPad Safari.
            Safari settings Checkmark icon indicating true  

            If you encounter UI rendering issues, turn off these Safari settings.

            • Block All Cookies
            • Prevent Cross-Site Tracking
            • Private Browsing
            • Block Pop-ups (Pop-up blocking can prevent some pages from opening in a new tab.)
            Sales and Productivity
            Sales Dialer   Checkmark icon indicating true Sales Dialer isn’t supported on Lightning Experience on iPad Safari. We recommend that you use Lightning Experience on a desktop to use Sales Dialer.
            Dialer   Checkmark icon indicating true Dialer features are available in Lightning Experience on the desktop only.
            Outlook Integration Checkmark icon indicating true   On an iPad, the buttons at the bottom of the Outlook integration pane, such as Save and Cancel, aren’t visible when using the Outlook on the web email client in Safari. Sales reps can scroll to use the buttons at the bottom of the pane.
            CPQ   Checkmark icon indicating true Salesforce CPQ and Billing aren’t supported on Lightning Experience on iPad Safari. We recommend that you use Lightning Experience on a desktop to use Salesforce CPQ and Billing.
            Marketing Cloud Account Engagement (Pardot)
            Account Engagement apps   Checkmark icon indicating true Account Engagement isn’t supported on Lightning Experience on iPad Safari. To use Account Engagement, Account Engagement Lightning App, Sales Emails and Alerts (Salesforce Engage), B2B Marketing Analytics, or Snippets, we recommend you use Lightning Experience on desktop.
            B2B Marketing Analytics Checkmark icon indicating true   B2B Marketing Analytics isn’t fully supported on Lightning Experience on iPad Safari. Dashboards don’t always appear completely inside Analytics Studio, so we recommend that you open the app from the Analytics tab in Lightning Experience. Alternatively, try the CRM Analytics app for iOS.
            Service
            Field Service: Creating service reports   Checkmark icon indicating true Creating service reports from work orders or service appointments isn't supported on Lightning Experience on iPad Safari.
            Field Service: Dispatcher console   Checkmark icon indicating true The dispatcher console isn’t supported on iPad Safari. We recommend that you use Lightning Experience on a desktop to use the dispatcher console.
            Feed Publisher   Checkmark icon indicating true In the Spring ’20 edition of Lightning Experience on iPad Safari, check your text editors for rich text editor support. For example, check for support in a feeds publisher. If you don’t have rich text editor support—you can’t add an emoji or a hyperlink—you’re using an older, unsupported editor. Talk with Salesforce Support to upgrade to the latest editor.
            Service Cloud Voice   Checkmark icon indicating true Voice isn’t supported on Lightning Experience on iPad Safari. We recommend that you use Lightning Experience on a desktop to use Voice.
            Analytics
            CRM Analytics   Checkmark icon indicating true Salesforce currently doesn't support CRM Analytics with Apple Safari.
            Report Builder: Dragging fields and columns Checkmark icon indicating true   When you build or edit reports with Lightning Experience on Apple iPad Safari, you can't drag fields and columns in the Fields and Overview panes. As a workaround, add columns using the Add column... lookup. To reorder columns, remove them from the report, then add them back in the order you prefer.
            Dashboard Builder: Dragging components to reposition or resize   Checkmark icon indicating true When you build or edit dashboards with Lightning Experience on Apple iPad Safari, you can’t drag components to reposition or resize them. We recommend that you use Lightning Experience on a desktop to reposition or resize dashboard components.
            External Apps
            AppExchange   Checkmark icon indicating true AppExchange solutions aren’t supported on Lightning Experience on iPad Safari. We recommend that you use Lightning Experience on a desktop with solutions that you install from AppExchange.
             
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