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Compare Lightning Experience and Salesforce Classic
Here are some highlights of how Lightning Experience compares with what you’re used to in Salesforce Classic. The list includes features that are available only in Lightning Experience.
Note These tables aren’t a complete list of Salesforce Classic-only features, nor do the tables
include all of the features that are available only in Lighting Experience.
See Gaps Between Salesforce Classic and Lightning Experience for details about features that aren’t available in Lightning Experience.
Salesforce Data
| Feature | Lightning Experience | Salesforce Classic |
|---|---|---|
Sales data for:
|
Available | Available |
| Calendar, Events, Tasks | Available | Available |
Service data for:
|
Available | Available |
| Custom objects | Available | Available |
| Chatter feeds, groups, and people | Available | Available |
| Salesforce Files | Available | Available |
| Other Sales and Service objects | Not Available | Available |
Home
| Feature | Lightning Experience | Salesforce Classic |
|---|---|---|
| Performance chart | Available | Not Available |
| Assistant | Available | Not Available |
| News | Available | Not Available |
| Key deals | Available | Not Available |
| Tasks | Available | Available |
| Events | Available | Available |
| Calendar | Available | Available |
| Feed and publisher | Available | Available |
| Items to approve | Available | Available |
| Customizable dashboards | Available | Available |
| Customizable home page components | Available | Available |
Accounts and Contacts
| Feature | Lightning Experience | Salesforce Classic |
|---|---|---|
| News | Available | Not Available |
| Path | Available | Not Available |
| Activity timeline | Available | Not Available |
| Contacts to Multiple Accounts | Available | Available |
| Account Logos | Available | Not Available |
| Automated Account Fields | Available | Not Available |
| Notes | Available | Not Available |
| “Reference” page layout | Available | Not Available |
| Related lists | Available | Available |
| Integrated email and templates | Available | Available |
| Twitter highlights | Available | Available |
| Person accounts | Available | Available |
| Account teams | Available | Available |
| Account hierarchy | Available | Available |
| Contact hierarchy | Available | Available |
| Find and merge duplicate accounts and contacts | Available | Available |
| Matching and duplicate rules for business accounts, person accounts, and contacts | Available | Available |
Campaigns
| Feature | Lightning Experience | Salesforce Classic |
|---|---|---|
| Campaign member status charts | Available | Not Available |
| Import campaign members | Available | Available |
| Add individual campaign members | Available | Available |
| Campaign member status updates via import | Available | Available |
| Clone campaign members | Available | Available |
| Add and manage campaign members from a list view | Available | Available |
| Add campaign members from reports | Available | Available |
Leads
| Feature | Lightning Experience | Salesforce Classic |
|---|---|---|
| Workspace page layout | Available | Not Available |
| Activity timeline | Available | Not Available |
| Path | Available | Not Available |
| News | Available | Not Available |
| Notes | Available | Not Available |
| Change lead owner to a queue | Available | Available |
| Integrated email and templates | Available | Available |
| Lead conversion customization via the API | Available | Available |
| Find and merge duplicate leads | Available | Available |
| Matching and duplicate rules for leads | Available | Available |
Opportunities
| Feature | Lightning Experience | Salesforce Classic |
|---|---|---|
| Workspace page layout | Available | Not Available |
| Activity timeline | Available | Not Available |
| Path | Available | Not Available |
| Notes | Available | Not Available |
| Visual view of opportunities (Kanban) | Available | Not Available |
| Integrated email and templates | Available | Available |
| Opportunity teams | Available | Available |
| Opportunity splits | Available | Available |
| Similar opportunities | Not Available | Available |
| Big Deal Alerts | Available | Available |
| Opportunity deal change highlights | Available | Not Available |
Salesforce Einstein
| Feature | Lightning Experience | Salesforce Classic |
|---|---|---|
| Analytics | ||
| Einstein Discovery | Available | Available |
| Chatter | ||
| Einstein Recommendations | Available | Available |
| Community | ||
| Einstein Related Articles | Available | Available |
| Einstein Feed Search | Available | Available |
| Customization | ||
| Einstein Prediction Builder: Setup | Available | Not Available |
| Einstein Prediction Builder: Predictions on Records | Available | Available |
| Einstein Next Best Action: Strategy Builder | Available | Not Available |
| Einstein Next Best Action: Recommendations | Available | Available |
| Development | ||
| Einstein Language | Available | Available |
| Einstein Vision | Available | Available |
| Sales | ||
| Einstein Activity Capture | Available | Not Available |
| Einstein Lead Scoring | Available | Available |
| Einstein Opportunity Scoring | Available | Available |
| Einstein Forecasting | Available | Available |
| Einstein Opportunity Insights | Available | Not Available |
| Einstein Account Insights | Available | Not Available |
| Einstein Automated Contacts | Available | Not Available |
| Search | ||
| Einstein Search | Available | Not Available |
| Service | ||
| Einstein Bot Builder: Setup | Available | Not Available |
| Einstein Bot Builder | Available | Available |
| Einstein Case Classification: Setup | Available | Not Available |
| Einstein Case Classification: Agent Console | Available | Available |
Forecasting
| Feature | Lightning Experience | Salesforce Classic |
|---|---|---|
Forecasting on:
|
Available | Available |
| Custom measure (currency and number) forecasts on Opportunity, Opportunity Product, Opportunity Split, and Line Item Schedule | Available | Not Available |
| Revenue and quantity forecasts | Available | Available |
| Product and schedule date forecasts | Available | Not Available |
| Territory forecasts | Available | Not Available |
| Forecast sharing | Available | Not Available |
| Manager and owner adjustments | Available | Available |
| Cumulative forecast rollups | Available | Available |
| Support for multiple currencies | Available | Available |
| Quotas | Available | Available |
| Forecast hierarchy | Available | Available |
| Choose the product families to forecast on and the order they appear in (from Setup, if the product family forecasts feature is selected) | Available | Not Available |
| Forecasts grid organized first by period, product family, and then user to show product family forecast totals | Available | Not Available |
| Forecasts grid expansion remains the same during each session | Available | Not Available |
| Timestamp showing refresh time and date | Available | Not Available |
| All-zero rows hidden for all forecast types | Available | Not Available |
| Adjust your own product family forecasts | Available | Not Available |
| Opportunity split details in the opportunities list | Not Available | Available |
| Adjustable column width | Available | Available |
| Quota attainment information | Available | Available |
| Jump to the forecasts of users you have access to view | Available | Available |
| Forecasts Settings | Available | Not Available |
| Most Likely forecast category | Available | Not Available |
Customer Service
| Feature | Lightning Experience | Salesforce Classic |
|---|---|---|
| Assets | Available | Available |
| Case Assignment Rules | Available | Available |
| Case Comments | Available | Available |
| Case Feed Filters | Available | Available |
| Case Teams | Available | Available |
| Console | Available | Available |
| Einstein Bots and Case Classification | Available | Available |
| Entitlements | Available | Available |
| Field Service | Available | Available |
| Knowledge | Available | Available |
| Lightning Flow for Service | Available | Not Available |
| Chat | Available | Available |
| Messaging | Available | Not Available |
| Macros | Available | Available |
| Conditional expressions in macros | Available | Not Available |
| Milestones—Case | Available | Available |
| Milestones—Object | Available | Available |
| Omni-Channel | Available | Available |
| Open CTI | Available | Available |
| Products | Available | Available |
| Quick Text | Available | Available |
| Service Contracts | Available | Available |
Service Set-up Flows for:
|
Available | Not Available |
| Embedded Service for Web | Available | Available |
| Social Customer Service | Available | Available |
| Solutions | Not Available | Available |
| SOS | Not Available | Available |
Reports
| Feature | Lightning Experience | Salesforce Classic |
|---|---|---|
| Enhanced report charts | Available | Not Available |
| Row-level formulas (beta) | Available | Not Available |
| Hide totals and subgroups from report view | Available | Not Available |
| Interactive filters when viewing reports | Available | Not Available |
| Report Builder | Available | Available |
| Currency selector in the Report Builder | Available | Available |
| Product standard filter for the Opportunities with Contact Roles and Products report type in the Report Builder | Not Available | Available |
| Select a campaign option on the Show Me filter for Campaign report types in the Report Builder | Not Available | Available |
| Bucket fields | Available | Available |
| Custom summary formulas | Available | Available |
| Matrix, Summary, Tabular report formats | Available | Available |
| Stacked summaries in the Matrix report format | Available | Available |
| Column (non-stacked) summaries in the Matrix report format | Available | Not Available |
| Role hierarchy filters | Available | Available |
| Create report folders and subfolders | Available | Not Available |
| Joined reports | Available | Available |
| Pie charts | Not Available | Available |
| Schedule report refreshes | Available | Available |
| Follow reports | Not Available | Available |
| Report notifications | Available | Available |
| Export reports | Available | Available |
| Historical tracking reports | Available | Available |
| Conditional formatting | Available | Available |
| Favorites | Available | Not Available |
Dashboards
| Feature | Lightning Experience | Salesforce Classic |
|---|---|---|
| Display more than 3 columns | Available | Not Available |
| Tables with up to 10 columns and 200 rows | Available | Not Available |
| Dashboard Builder | Available | Available |
| Flexible layouts | Available | Not Available |
| Themes and palettes | Available | Not Available |
| Create dashboard folders and subfolders | Available | Not Available |
| Filtered dashboards | Available | Available |
| Dynamic dashboards | Available | Available |
| Schedule dashboard refreshes | Available | Available |
| Post dashboard components to feeds | Available | Available |
| Visualforce components | Not Available | Available |
| Favorites | Available | Not Available |
List Views
| Feature | Lightning Experience | Salesforce Classic |
|---|---|---|
| Charts | Available | Not Available |
| Create and modify filters | Available | Not Available |
| Search for a list view | Available | Not Available |
| Find data with the list view search bar | Available | Not Available |
| Pin your favorite list view as your default list | Available | Not Available |
| View records visually (Kanban) | Available | Not Available |
| Create and edit lists | Available | Available |
| Sortable columns | Available | Available |
| Resizable columns | Available | Available |
| Sharing Settings | Available | Available |
| Filter logic | Available | Available |
| Inline editing | Available | Available |
Search
| Feature | Lightning Experience | Salesforce Classic |
|---|---|---|
| General | ||
| Einstein Search (global search default) | Available | Not Available |
| Global Search (without Einstein Search) | Not Available | Available |
| Advanced Search | Not Available | Available |
| Sidebar Search | Not Available | Available |
| Search any object from anywhere | Available | Not Available |
| Search All button | Not Available | Available |
| Search results from external sources | Available | Available |
| Search results from external sources on the Top Results page | Available | Not Available |
| Instant Results | ||
| Instant results appear in a dropdown list when search box is selected (you’ve not started typing) | Available | Not Available |
| Shortcuts to recent items | Available | Available |
| Matches for recently accessed items as you type your search term | Available | Available |
| Matches for items not recently accessed as you type your search term | Available | Not Available |
| Search Results | ||
| See Top Results from your most frequently used objects on one page | Available | Available |
| Pin objects on the search results page | Not Available | Available |
| See the number of results for each object searched | Available | Available |
| Filter and sort search results | Available | Available |
| Adjustable columns | Available | Not Available |
| See when spelling correction was done | Available | Not Available |
| Value-based lookup | Available | Available |
Other Features and Products
| Feature | Lightning Experience | Salesforce Classic |
|---|---|---|
| Custom org brand images and colors | Available | Not Available |
| Custom branding of Salesforce apps | Available | Not Available |
| Personalized Navigation Bar | Available | Available |
| Favorites | Available | Not Available |
| Activities-related composer windows | Available | Not Available |
| Create and edit records | Available | Available |
| Inline editing record detail fields | Available | Available |
| Inline editing in lists | Available | Available |
| Enterprise Territory Management | Available | Available |
| Experience Cloud sites | Available | Available |
| Partner Portals | Not Available | Available |
| WDC | Not Available | Available |
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