Experience Cloud Sites: What’s Different or Not Available in the Salesforce Mobile App

Experience Cloud sites in the Salesforce mobile app are similar to the Lightning Experience desktop site, with some differences.

• The navigation menu for an Experience Cloud site doesn’t include all the items that are available to your internal org:
  • The navigation menu shows only the tabs that the admin has included in that site via Tabs & Pages in the site’s administration settings.
  • The Events and Today items aren’t available and don’t appear in the navigation menu.
  • Tasks are available only to users with the Edit Tasks permission.
  • The Reports item isn’t available and doesn’t appear in the navigation menu.
• There’s no All Company nor Company Highlights feed.
• Adding inline images to a post isn’t available.
• Experience Management and Experience Workspaces aren’t available.
• Site.com branding isn’t supported.
• Members can’t flag private messages as inappropriate.
• Reputation isn’t supported. However, if reputation is enabled and set up in the desktop site, users do accrue points when using the Salesforce mobile app. Users can view their points in the desktop site only.
• Search is scoped to the Experience Cloud site and returns only items from the current site. The only exception is records, since they’re shared across sites and the internal org.
• Role-based external users can approve and reject approval requests from the Approval History related list on records, but they can’t submit requests for approval.
• A user’s list of notifications includes notifications from all Experience Cloud sites the user is a member of. The name of the site in which the notification originated appears after the timestamp.
• External users accessing Experience Cloud sites don’t see a help link.
• Photos appear next to users’ names in the People list.
• The Experience Builder template and your user licenses determine how you can access Experience Cloud sites. For more information, see Access Experience Cloud Sites in the Salesforce Mobile App in Salesforce Help.
• Group members in Experience Cloud sites can’t edit their email and in-app notification settings. As a workaround, users can set their group email notification preference to Every Post in the site from the desktop site. Selecting this option enables both email notifications and in-app notifications for that group.
• Push notifications for Experience Cloud sites aren’t supported in the Salesforce mobile app. Their navigation and authentication behavior can vary for members with both an internal and external login or multiple external logins. We recommend that users with multiple logins access a site from a supported mobile browser using the site URL. In a mobile browser, site users receive notifications via the bell icon and notification tray.
• Direct message notifications aren’t supported in mobile sites. If a user receives a direct message while using the mobile website, the bell notification doesn’t display a new message.
• Experience Cloud sites aren’t available when the mobile device is offline.
• The Experience Cloud site’s Related List - Single component isn’t supported for Files.
• The Record Headline component doesn’t support Chatter actions or field labels.
• You can’t create a record from a lookup field.