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Loyalty Management

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Loyalty Management

Alerts

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Alerts

Show alerts on the Loyalty Program Member page so that your customer service representatives, loyalty program admins, and the program managers can stay on top of changes related to your loyalty program members. For example, show alerts on a member's expiring points or vouchers so that the members can take immediate action and avoid issues. You can also alert customer service representatives. You can create alerts manually or automatically.

Required Editions

Available in: Lightning Experience in Enterprise, Performance, Developer, and Unlimited Editions

Available in: Orgs that have the B2C - Loyalty Management Plus or the Loyalty Management - Advanced license enabled

Set up alerts by using the Flow Builder, Data Processing Engine, or Promotion Setup Rules. Create alert entries in the Record Alerts table and assign the alerts with alert severity.

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