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Loyalty Management
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            Merge and Unmerge Memberships

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            Merge and Unmerge Memberships

            You can merge the memberships of two active loyalty program memberships. For example, you can merge duplicate memberships that are created by mistake or two or more memberships of an existing member. If two memberships are merged by mistake or if a member wants to separate their merged memberships, you can unmerge the memberships.

            Required Editions

            Available in: Lightning Experience in Enterprise, Performance, Developer, and Unlimited Editions that have Loyalty Management enabled
            • Understanding How Merging and Unmerging Memberships Work
              Learn how merging and unmerging memberships work.
            • Points to Consider Before Merging or Unmerging Memberships
              Loyalty Program Member records can be merged and unmerged only when the records match a set of predefined conditions. Review the conditions before you use actions in Flow Builder to automate membership merging and unmerging.
            • Merge Memberships
              Use the Merge Loyalty Program Memberships action in Flow Builder to merge a source membership and a target membership. After the merge is completed, the status of the source membership changes to Merged while the status of the target membership remains active.
            • Unmerge Memberships
              Use the Unmerge Loyalty Program Memberships action in Flow Builder to unmerge a loyalty program membership. The action unmerges memberships that are in the Merged status from the membership that it was previously merged with. After a membership is unmerged, the membership is returned the tier, points, and vouchers, transaction journals, and ledgers that belonged to the membership before the merge.
            • Set Up a Quick Action to Merge Memberships By Using a Template Flow
              The Merge Loyalty Program Membership screen flow automates the process of merging memberships and assigning eligible benefits to the target membership. To enable customer service representatives to merge memberships easily, add the flow to Loyalty Program Member records as a quick action.
             
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