Enable Async Card Caching for Flexcards in Omnistudio

Use the Future Method to enable card caching to run in sync with the Flexcard UI in Omnistudio. Future method calls are async calls made by an Apex class.

1. Go to Setup, and search for and select Omni Interaction Access Configuration.
   
2. To enable async card caching org wide:

   1. If an Org_Wide record exists, click Edit for Org_Wide, check Enable Async Card Caching.

   2. If an Org_Wide record doesn’t exist, click New Omni Interaction Access Configuration to create a record, and check Enable Async Card Caching.

   3. Click Save.

3. To enable async card caching for a specific profile or user, perform the following tasks:

   1. Click Edit for that user or profile, such as Profile_00eR0073900ZryF or User_005R0963000bbZP.

   2. Check Enable Async Card Caching.

   3. Click Save.

4. To enable async card caching for a new user or profile, perform the following tasks:

   1. Click New Omni Interaction Access Configuration to create a record.

   2. Select Profile or User from the Location list.

      

      • Select Profile to manage data sources for a specific profile, such as System Administrator.

      • Select User to manage data sources for a specific user, such as Jane Doe.

   3. Check Enable Async Card Caching.

   4. Click Save.