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Omniscripts (Managed Package)
For the managed package runtime, an Omniscript is an omnichannel customer engagement and a business tool built on the Salesforce platform. Omniscripts allow you to craft dynamic customer interactions without code and deploy to multiple channels and devices. You can define a script once and then deploy the script within a Salesforce application or on a web page.
This information is for Omnistudio for Managed Packages. For Omnistudio on standard runtime, see Omnistudio Help.
Create Omniscripts to guide users through sales and service processes with fast, personalized responses, and seamless integration to enterprise applications and data.
- Lightning Web Component Omniscripts (Managed Package)
For the managed package runtime, LWC Omniscripts enable you to enhance an existing Omniscript element or add custom functionality to the Omniscript by using custom Lightning web components. - Classic Omniscript Designer (Managed Package)
For the managed package runtime, create Omniscripts in the classic designer when an element, property, or functionality solves a project requirement that you cannot resolve in the LWC Omniscript Designer. - Omniscript Best Practices (Managed Package)
For the managed package runtime, enhance the performance and usability of Omniscript by following the Omniscript best practices whenever possible. - Create Multi-Language Omniscripts (Managed Package)
For the managed package runtime, allow a single Omniscript to run in multiple languages using Salesforce custom labels. - Advanced Configuration for Omniscript Form Elements (Managed Package)
For the managed package runtime, this section tells you how to work with elements that enable users to input information, search for record information, select options, create records, edit records, and delete records. - Configuring Omniscript Styling and UI Behavior (Managed Package)
For the managed package runtime, to control the style and behavior of Omniscript elements, you use Templates, Conditions, Display Components, and options. - Omniscript Data and External Integrations (Managed Package)
For the managed package runtime, Omniscript handles data and external integrations through Action, Group, and Input elements use Omnistudio Data Mappers, Integration Procedures, HTTP Actions, and Apex to load, transform, and post data. - Administering, Deploying, and Launching Omniscripts (Managed Package)
For the managed package runtime, import, version, launch, and deploy Omniscripts. Omniscripts can be launched from Experience Cloud sites, object pages, Console Apps, and remote sites. Omniscripts can be deployed to Salesforce sites and external services, such as Adobe External Manager and Heroku. - Omniscript Element Reference (Managed Package)
For the managed package runtime, this guide contains explanations of the different elements that can be added to an Omniscript, such as Omnistudio Data Mapper actions. Each element uses an extendable Lightning web component or customizable HTML template. There are separate templates used for Lightning Player and Classic Player. Classic Player is no longer supported, however, Classic templates for Summer 17 and v15 are still available. - Omniscript ReadMe Reference (Managed Package)
For the managed package runtime, this page lists the Lightning web components ReadMes available for Omniscripts. Extend Lightning web components to add custom behavior and styling.
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