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            Partner’s Conversion Factor for Currencies

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            Partner’s Conversion Factor for Currencies

            A loyalty program can have multiple currencies. Members can accrue or redeem points of multiple currencies for each partner transaction. To calculate the partner’s credited or debited points, the loyalty program and the partner decide the conversion factor for the currencies that are used in partner transactions. The conversion factor applies to both prepaid billing and postpaid billing.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, Unlimited, and Developer Editions with Loyalty Management - Growth or Loyalty Management - Advanced

            To calculate the partner’s credited or debited points, both the loyalty program and the partner decide the conversion factor for the currencies involved in partner transactions. Based on partnership type, a partner can be Accrual or Redemption or both. The conversion factor is applicable for both prepaid billing and postpaid billing. When you define the partner currency, based on the partner type, you must provide the conversion factor. For the Accrual partner type, provide the accrual conversion factor. For the Redemption partner type, provide the redemption conversion factor. If the partner type is both accrual and redemption, provide both the accrual and redemption conversion factors.

            For prepaid billing, the points balance includes the point packs that partners purchase from the loyalty program. These points aren’t associated with any currency.

            Accrual Conversion Factor

            The factor that’s multiplied by the number of points that are accrued by a member for a partner transaction. Accrual Conversion Factor determines the number of points to debit from the partner’s points balance or balance amount. For example, if the accrual conversion factor is 0.5, 50 points are debited from the partner’s points balance or balance amount when a member accrues 100 points for a partner transaction.

            Redemption Conversion Factor

            The factor that’s multiplied by the number of points that are redeemed by a member for a partner transaction. Redemption Conversion Factor determines the number of points to be added to the partner’s credited points (prepaid billing) or balance amount (postpaid billing).

            Example
            Example

            A loyalty program has two non-qualifying currencies and one qualifying currency. A partner who uses prepaid billing offers products and services for both accruals and redemptions. The partner is billed for only one non-qualifying currency named Reward Points. The partner is billed 0.5 points for each point that the member accrues for a partner transaction. For redemptions, the partner is billed 1 point for every point redeemed.

            In the partner’s Loyalty Program Partner Currency record, these values are provided:

            • Loyalty Program Currency: Reward Points
            • Accrual Conversion Factor: 0.5
            • Redemption Conversion Factor: 1.00

            When a member accrues 50 points for a partner transaction, 25 points are deducted from the partner’s points balance and added to the partner’s debited points.

             
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