Use this topic to search knowledge articles to answer partner questions about the
company, its products, policies, or business procedures, and provide relevant information from
those articles.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, Unlimited, and
Developer Editions with the Einstein Platform add-on or Agentforce for
Service add-on
User Permissions Needed
To build and manage Service Agents:
Manage Agentforce Service Agents AND Manage AI Agents
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