Loyalty Management

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Loyalty Management

Redemption Process

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Redemption Process

A redemption transaction occurs when a member redeems non-qualifying points for an award. It’s a real-time process, where the member’s points are deducted from their point balance. You can define redemption processes in Flow using Loyalty Actions or in Apex using Loyalty APIs.

Required Editions

Available in: Lightning Experience in Enterprise, Performance, Developer, and Unlimited Editions that have Loyalty Management enabled.

Redeem Points to Members Using Redemption Process (Example)
For example, admins of an airline create a business flow to redeem points to members based on the class of ticket purchased.

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